Employees
ENGLISH | 中文
After sSales Service Item


Aim at meeting customers’ requirement, utilization of on site service, factory service, remote technical support etc, we offer to customer full process and full service of after sales service, like equipment installation and commission, equipment maintenance, technical support, technical consultation etc.



On Site Servic

Equipment installation and commission service
We offer installation, commission, and startup service for our equipment, like transmitter, antenna, combiner etc, and the third party equipment( for example, feeder cable, coaxial switch, dummy load, headend audio/video equipment etc.)


After the equipment arrived at the user’s station, we engineer will confirm with user general condition of equipment room, power supple etc. And according to user’s installation requirement, we will quickly carry out installation, commission and startup service.


Equipment acceptance test service
After the equipment installation, test, and startup, we shall according to customer’s requirement, assist the customer to complete Preliminary Acceptance Test and offer the test report.
 
After the trial test completed by the contract, we shall according to customer’s requirement, assist the customer to complete Final Acceptance Test and offer the test report.
 


Equipment onsite fault analyzing and maintenance service
If the equipment has problem, in the case that customer is unable to solve the problem with our remote technical support, we according to the contract or the schedule agreed with customer, shall shortly arrange engineer to the site, carry out on site fault analyzing and maintenance service, strive to restore normal operation of customer’s system in the shortest time.
 
We set up after sales service region in the whole county,  the service center technical support department offer to service engineer technical support, like fault analyzing, repair plan etc.


Equipment regular checking and maintenance service
According to user’s requirement, we can offer regular checking and maintenance service. Our service engineer shall regularly go to user’s station to inspect the equipment operation status, maintenance the equipment, change the faulty part, ensure the equipment in good condition, realize stable and reliable operation. 


Factory Service


the equipment is sent back for repair and maintenance
According to user’s requirement, we can offer regular checking and maintenance service. Our service engineer shall regularly go to user’s station to inspect the equipment operation status, maintenance the equipment, change the faulty part, ensure the equipment in good condition, realize stable and reliable operation. 
 
We have advanced special instrument, adequate spare parts, strict repair procedure to guarantee repair quality for the returned equipment.

Spare parts service
To ensure safe broadcasting, we suggest users procuring reasonable amount of spare parts for the key equipment so as to shortly change the faulty part and maximally reduce breakoff time in the case of equipment malfunctioning.
 
We have adequate spare parts in warehouse, can offer 10 years spare parts guarantee to support long term and stable operation of the user’s system.


Remote Technical Support Service
 
equipment analyzing technical support service
If equipment has problem, our engineer will respond quickly, guide the user to find out problem though remote technical support, and through changing the backup equipment or spare parts etc to solve the problem in the shortest time.
 
After the user reports problem through 400 service line, our engineer will keep communication with user by phone, email, real time talk tool etc. With the support from our manufacturing, R&D department etc, our engineer will analyze the fault and find out the solution.
 
technical consultancy on equipment operation
hrough our high quality service, we support long term and stable operation of the user’s system, and set up long term cooperation partnership with the user. If the user have any need in equipment operation and maintenance, please dial 400 service line to contact our service center, we shall pleasantly offer technical suggestion.
◎Copyright  Beijing tongfang good omen technology co., LTD  
92午夜福利免视频100集2019|2017亚洲最大色情老窝|十大黄页站免费|老鸭窝永久备份地址一